Ice Machine Not Making Ice
No ice at all usually points to water supply, harvest sensing, a failed contactor or lost refrigerant charge.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice machine faults — symptom, diagnosis, fix
Describe what your machine is doing and we will tell you what it usually means before we arrive. These are the ten faults we attend most often in Southern Suburbs and False Bay kitchens.
Fault finder
Diagnostic table
Symptom
Likely diagnosis
Our solution
Ice Machine Making Small Ice Cubes
Small or hollow cubes come from scale on the evaporator, weak water flow or short freeze cycles.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Leaking
Water on the floor is usually a blocked drain, split hose, cracked sump or perished inlet seal.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Not Freezing
Freeze failure points to refrigerant loss, a failing compressor or a dirty condenser.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Noisy
Rattles and grinding point to fan bearings, pump cavitation or a worn flake auger gearbox.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Not Filling With Water
No fill means a closed valve, blocked filter, failed solenoid or float/level sensor fault.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Overproducing Water
Excess water in the bin means a harvest that will not release cleanly or a stuck inlet valve.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Not Switching On
Dead units are usually power supply, safety trips, door switches or a failed transformer.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Dirty
Dirty machines fail health inspections and choke production with biofilm and scale.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Ice Machine Needs Cleaning
Scheduled deep clean and sanitise to restore output and pass inspection.
On-site diagnosis, part replaced or gas recharged, machine tested through a full harvest cycle before we leave.
Fault pages
Read up on your specific fault
Ice Machine Not Making Ice
No ice at all usually points to water supply, harvest sensing, a failed contactor or lost refrigerant charge.
Ice Machine Making Small Ice Cubes
Small or hollow cubes come from scale on the evaporator, weak water flow or short freeze cycles.
Ice Machine Leaking
Water on the floor is usually a blocked drain, split hose, cracked sump or perished inlet seal.
Ice Machine Not Freezing
Freeze failure points to refrigerant loss, a failing compressor or a dirty condenser.
Ice Machine Noisy
Rattles and grinding point to fan bearings, pump cavitation or a worn flake auger gearbox.
Ice Machine Not Filling With Water
No fill means a closed valve, blocked filter, failed solenoid or float/level sensor fault.
Ice Machine Overproducing Water
Excess water in the bin means a harvest that will not release cleanly or a stuck inlet valve.
Ice Machine Not Switching On
Dead units are usually power supply, safety trips, door switches or a failed transformer.
Ice Machine Dirty
Dirty machines fail health inspections and choke production with biofilm and scale.
Ice Machine Needs Cleaning
Scheduled deep clean and sanitise to restore output and pass inspection.
Book