Symptom
Likely diagnosis
Our solution
No ice at all usually points to water supply, harvest sensing, a failed contactor or lost refrigerant charge.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Small or hollow cubes come from scale on the evaporator, weak water flow or short freeze cycles.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Water on the floor is usually a blocked drain, split hose, cracked sump or perished inlet seal.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Freeze failure points to refrigerant loss, a failing compressor or a dirty condenser.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Rattles and grinding point to fan bearings, pump cavitation or a worn flake auger gearbox.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
No fill means a closed valve, blocked filter, failed solenoid or float/level sensor fault.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Excess water in the bin means a harvest that will not release cleanly or a stuck inlet valve.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Dead units are usually power supply, safety trips, door switches or a failed transformer.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Dirty machines fail health inspections and choke production with biofilm and scale.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.
Scheduled deep clean and sanitise to restore output and pass inspection.
On-site diagnosis, part replaced or gas recharged in Mowbray, machine tested through a full harvest cycle before we leave.